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Questions about your subscription, research, or anything else — we're here to help.
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Contact Information
SUPPORT HOURS
Monday – Friday
9:00 AM – 5:00 PM MST
MAILING ADDRESS
Nicoya Research LLC
15411 W Waddell Rd Ste 102 #1173
Surprise, Arizona 85379
Quick Help Links
View subscription plans & pricing
Visit our pricing page to compare plans and choose the right subscription for you.
How to access my account
Use the magic link sent to your email to log in. If you have trouble, visit our Account Help page.
Cancel or pause my subscription
You can manage or cancel your subscription at any time from your account settings page.
Refund policy details
We offer a 30-day refund policy minus a $95 “tire kicker“ fee. See the full details on our refund policy page.
Update billing information
To update your payment method or billing details, go to your account settings and select Billing.
BEFORE YOU WRITE
Common Questions Answered Instantly
Many questions are answered in our FAQ — you may not need to wait for a reply.
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Billing & Subscriptions
Questions about charges, renewal dates, upgrading from free to premium, or switching between annual and quarterly billing.
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Account Access
Trouble logging in, resetting your password, or accessing premium content you've already paid for? Start here.
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Refund Policy
If you are not 100% satisfied with our research, simply let us know within the first 30 days and we will refund you, minus a $95 "tire kicker" fee. Understand exactly what's covered before reaching out.